Shipping Policy

Effective Date: January 7, 2025

At Hoptopiin, we are committed to delivering your order in a timely and secure manner. Our shipping policy outlines the available shipping methods, delivery timeframes, and shipping fees associated with your order. Please take a moment to review this information before placing your order.

1. Shipping Methods

We offer several shipping methods to accommodate your needs:

      • Standard Shipping:
        Our most economical option, with delivery times typically ranging from 5–7 business days for domestic orders.

      • Expedited Shipping:
        For faster delivery, we offer expedited shipping, which typically takes 2–3 business days depending on your location.

      • Priority Shipping:
        The fastest shipping method, with delivery usually within 1–2 business days.

      • International Shipping:
        We also offer international shipping to select countries. Delivery times vary by destination, but international orders generally arrive within 7–21 business days.

Please note that delivery times are estimates and may vary depending on factors such as weather conditions, customs processing (for international orders), and the efficiency of the postal carrier.

2. Shipping Costs

Shipping costs are calculated based on the shipping method and your location. During checkout, you will be presented with the available shipping options and the associated costs.

      • Free Shipping on Orders Over $100 (Domestic):
        For domestic orders within the United States, you qualify for free standard shipping on orders over $100. This offer is valid for standard shipping only and may be subject to change without notice.

      • International Shipping Costs:
        Shipping fees for international orders will be calculated based on your delivery address and the selected shipping method. Please note that international customers may be responsible for any customs fees, taxes, or duties that are applied by the destination country.

3. Order Processing Time

      • Processing Time:
        Once your order is placed, it will typically be processed and shipped within 1–2 business days. Orders placed on weekends or holidays will be processed the following business day.

      • Order Tracking:
        After your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to follow the status of your shipment.

4. Shipping Restrictions

      • P.O. Boxes:
        We are unable to ship to P.O. Boxes. Please provide a physical address for your order to be processed.

      • Restricted Shipping Areas:
        We currently do not ship to certain countries or regions. If your location is not available during checkout, please contact our customer service team to inquire about shipping options.

      • International Orders:
        Please be aware that international shipping may be subject to customs delays, which are beyond our control. Additionally, customs fees, duties, and taxes may apply to international orders and are the responsibility of the customer.

5. Lost or Damaged Shipments

      • Damaged Items:
        If your order arrives damaged, please contact us within 7 days of receiving your package. We will work with you to resolve the issue and offer a replacement or refund. Be sure to retain the damaged item and packaging for inspection purposes.

      • Lost Shipments:
        If you have not received your package within the expected delivery window, please contact our customer service team at info@hoptopiin.com. We will work with the carrier to investigate the issue. In the event the shipment is confirmed lost, we will issue a replacement or refund.

6. Delivery Delays

While we make every effort to ensure timely delivery, delays may occur due to weather conditions, high order volumes (especially during holidays), or postal carrier issues. We are not responsible for delays caused by these factors, but we will do our best to help resolve any issues.

7. How to Contact Us

If you have any questions regarding our shipping policy or need assistance with your order, please feel free to contact us:

Note: By placing an order with Hoptopiin, you agree to the terms outlined in this Shipping Policy. We reserve the right to update or modify this policy at any time, and all changes will be posted on this page.

This Shipping Policy ensures that customers understand the various shipping options, delivery times, and fees associated with their orders. It also offers clarity on handling damaged or lost shipments, so you can shop with confidence at Hoptopiin.