Sales Policy

Effective Date: January 7, 2025

At Hoptopiin, we are committed to providing our customers with a seamless and enjoyable shopping experience. Our Sales Policy outlines the terms and conditions under which we sell products through our website https://hoptopiin.com. By placing an order with us, you agree to comply with the following policies.

1. Order Acceptance

  • Order Confirmation:
    When you place an order on our website, you will receive an order confirmation email acknowledging that we have received your order. This email is not an acceptance of your order but a confirmation that we are processing it. Your order will only be considered accepted once we send you a shipping confirmation email.

  • Right to Refuse or Cancel Orders:
    We reserve the right to refuse or cancel any order for reasons including but not limited to:

    • Product availability
    • Errors in pricing or product descriptions
    • Suspected fraudulent activity
    • Inability to process payment

    If we cancel your order, you will receive a full refund, and we will notify you as soon as possible.

2. Pricing and Payment

  • Pricing:
    All prices listed on our website are in U.S. Dollars (USD) and are subject to change without notice. The final price of your order will be the total amount shown at checkout, including taxes, shipping fees, and any applicable discounts or promotions.

  • Payment Methods:
    We accept the following payment methods:

    • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
    • PayPal
    • Apple Pay (where applicable)
    • Other third-party payment processors (as available)

    By submitting your payment details, you confirm that you are authorized to use the chosen payment method and that all payment information provided is accurate.

  • Payment Processing:
    Payments will be processed at the time of purchase, and your order will be confirmed once the payment is successfully processed. If your payment method is declined, we will notify you, and you will be asked to provide an alternate payment method.

3. Discounts, Promotions, and Coupons

  • Promotional Discounts:
    From time to time, we offer promotional discounts, sales events, and limited-time offers. All promotions are subject to availability and can be withdrawn at any time. The discount will be applied at checkout, and the total will reflect any discounts or offers.

  • Coupon Codes:
    Coupon codes must be entered at the time of checkout to be applied to your order. Discounts cannot be applied after the order has been processed. Each coupon code has its own terms and conditions, including expiration dates and limitations.

4. Product Availability and Backorders

  • Availability:
    All products are subject to availability. We make every effort to keep our website updated with accurate stock levels, but in some cases, an item may be unavailable due to high demand or stock issues. In the event that an item is unavailable after you place your order, we will notify you and offer you the option to:

    • Wait for the item to become available
    • Choose an alternative product
    • Receive a full refund for that item

  • Backorders:
    If an item is placed on backorder, we will notify you with an estimated restock date. You may choose to cancel the backorder or wait until the item is available for shipment.

5. Shipping and Delivery

  • Shipping Charges:
    Shipping costs will be calculated at checkout based on the shipping method you select and your delivery location. We offer a range of shipping options, including standard, expedited, and priority shipping. For orders over $100 within the United States, we offer free standard shipping.

  • Shipping Timeframes:
    Shipping time varies depending on your location and the shipping method selected. Domestic orders typically arrive within 5–7 business days for standard shipping, with expedited options available for faster delivery. International shipping times may vary.

  • Delivery and Risk:
    Risk of loss or damage to the products passes to the customer upon delivery. Please ensure that your shipping address is accurate, as we are not responsible for orders delivered to incorrect addresses provided by the customer.

6. Order Changes or Cancellations

  • Order Modifications:
    If you wish to change or modify your order after it has been placed, please contact us as soon as possible. We will do our best to accommodate changes, but once an order has been processed or shipped, we cannot modify it.

  • Order Cancellations:
    Orders can be canceled only before they are shipped. If you wish to cancel an order, please contact us immediately at info@hoptopiin.com. If your order has already been shipped, please refer to our Return and Refund Policy for further instructions.

7. Customer Support

Our customer support team is here to assist you with any questions or concerns regarding your order, our products, or our policies. Please reach out to us through the following channels:

8. Limitation of Liability

  • Product Representation:
    While we strive to provide accurate descriptions and images of our products, there may be slight variations in color, size, or appearance due to factors such as monitor settings, lighting conditions, or production variations. We are not liable for any discrepancies in how products appear on your screen.

  • Limitation of Liability:
    In no event will Hoptopiin be liable for any direct, indirect, incidental, or consequential damages resulting from the purchase, use, or inability to use any product purchased through our website. This includes, but is not limited to, damages for loss of profits, business interruption, or loss of information.

9. Changes to This Sales Policy

We may update or revise this Sales Policy at any time to reflect changes in our practices, legal requirements, or other factors. Any changes will be posted on this page, and the “Effective Date” at the top will reflect when the policy was last updated. By continuing to use our website and make purchases after the policy is updated, you accept the revised terms.

Note: By purchasing from Hoptopiin, you agree to the terms and conditions outlined in this Sales Policy. We strive to make your shopping experience as smooth and enjoyable as possible and appreciate your trust in us.

This Sales Policy ensures transparency and sets clear guidelines regarding purchases, returns, and shipping, making it easier for customers to shop confidently on the Hoptopiin website.